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Customer Story

Mark’s Story

Thanks to the Window World Virtual Consultation, Mark was able to safely and conveniently replace his old, wooden windows.

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With poor-performing wooden frames and outdated features, Mark couldn’t put his renovation off any longer.

After realizing his dated windows were leaking and extremely hard to open and clean, Mark made the decision to upgrade his home with new replacement windows. Early in his search for the right home improvement company, his son and daughter-in-law suggested Window World. “They recommended them based on their great service, products, and salesmen,” he mentioned.

Taking their advice, Mark contacted Window World where he was able to schedule his free virtual consultation—a one-on-one experience that allowed him to connect with a Window World design consultant from the safety of his home.

On the scheduled date of his consultation, Mark completed his virtual estimate via phone where he discussed his renovation needs, pricing, and desired replacement window styles with a Window World expert. “The phone consultation took about 10 to 15 minutes and it was done at my convenience” he explained.

Once the consultation was completed, the next step towards Mark’s dream home was the window installation. With enhanced safety and hygiene guidelines for in-home installations, Window World’s professionally-trained installation crew proceeded with caution, practicing proper social distancing and limiting time spent inside the home. “[The installation] went much quicker than I thought,” Mark said. “They were easy to work with, were done in less than an hour, and cleaned up after themselves.”

Once his home was installed with eight brand new double-hung windows, Mark noticed an instant difference. “I’m very happy with the new windows and curb appeal and they’re easy to open,” he describes. Mark says he recommends the Window World virtual consultation to anyone in need of replacement windows.

“It was super easy to use, and they did a great job.”