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Need to make a quick repair to your home’s windows or doors? Below you will find helpful answers to some of the most common questions we receive from our customers. We hope the following resources prove to be useful.
In most cases a window that drops is due to the shoes coming off of the pivot bar. This is easily fixed following the instructions below:
This is the unlocked position shown in Figure 1. NOTE: The shoe is spring loaded. Make sure to hold the shoe so that it doesn’t go all of the way up. You may need an additional person to help.
Now bring the sash down to the level of the shoe.
NOTE: Do not remove the sash unless absolutely necessary.
Please review the scenarios listed below to correct your locking problem.
If the instructions listed above do not correct the problem, please contact us for further assistance.
Household condensation, or “sweating”, on windows is a result of humidity comes in contact with a cold surface such as a mirror or glass window, it turns to water droplets and is called condensation. This is perfectly normal and all homes will occasionally have some condensation on their windows. Keep in mind that excessive window condensation, frost, peeling paint, even moisture spots on ceilings and walls can be signs of excessive condensation and possibly damaging problems in your home. We tend to notice condensation on window and mirrors first because they are not porous and moisture cannot penetrate these surfaces. This is an indication that you may have a moisture problem that needs to be addressed.
You may be wondering why you see more moisture now that you have replaced your old, drafty windows with energy efficient ones. It’s simple really, your old windows were drafty and allowed humidity to escape. Now that your new windows create a much tighter seal, the excess moisture is unable to escape and therefore collecting on your windows. Again, windows do not cause condensation, instead they prevent humidity from escaping and provide an easy surface for condensation to collect.
There are many common things that generate indoor humidity such as your heating/air unit, humidifier, showers, etc. Everything you do in your home that involves water, like mopping the floors, contributes to the problem. The condensation you see on your windows is more likely to occur where the outside temperature is much lower than the inside temperature. The greater the difference the greater the opportunity for condensation.
The best way to reduce condensation is to lower the humidity in your home. So, how much humidity is too much? The following table illustrates the recommended comfortable levels of indoor humidity during the winter months.
|OUTSIDE TEMPERATURE||INSIDE REMITIVE HUMIDITY|
|-20°F||15 to 20%|
|-10°F||15 to 20%|
|0°F||20 to 25%|
|+10°F||20 to 30%|
|+20°F||30 to 35%|
(Indoor humidities can be measured with a humistat or psychrometer.)
Seal Failure is when condensation makes it’s way between the two panes of glass. This is very rare, in fact most of the time the condensation is either on the inside or outside of the glass. Use a cloth to clean both sides of the glass before filling our our Warranty Claim Request Form. Glass breakage and seal failure replacement is only available if you purchased your windows with a warranty that covers breakage & seal failure. Once your claim has been filed it will take 2 or more weeks to receive a new sash. While your claim is being processed we recommend that you tape the broken window with a clear duct tape to prevent injury. We will notify you as soon as the new sash has been received.
Watch this video to learn more about the various features of your new window or how your new single-hung or double-hung window operates.
Watch this video to learn more about the various features of your new window or how your new slider window operates.
There may be times when your windows drop after being placed in an open position. Here we’ll show you just how easy it is to correct.
Your Window World windows were made just for you. That’s why the serial number label on every one of your new windows is so important. If you need service, please locate the serial number on your window before you call Window World of Colorado. This information will allow us to identify your window and quickly take care of the issue. Watch the videos below to learn how to easily locate the serial number on all replacement window styles and patio doors.
Double Hung windows have two sashes. Lower the top sash and you’ll find the serial number label inside the top of the frame.
Slide the operative sash and open the window. You’ll find the serial number label along the inside track at the top of the frame.
Turn the crank, open the window and remove the screen. You’ll find the serial number label along the inside track at the top of the frame.
If we installed it, we’ll fix it. There are lots of reasons why your windows, doors or siding may need repair. When those rare instances of disfunction occur, Window World of Colorado is there to take care of your needs.