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Using Window World’s Virtual Consultation: A Customer’s Story

3 min read

A hallmark of Window World service is our in-home consultation. During the coronavirus pandemic, it became our priority to establish safety precautions for both our staff and customers.

In addition, we understand that our customers’ daily schedules have changed and in-home consultations may not be convenient for everyone. With this in mind, we knew we needed a way to allow customers to kick off their home improvement projects, no matter how hectic their schedule may get.

These considerations are what led to the creation of our free, one-on-one virtual consultation.

What is a Virtual Consultation?

A virtual consultation allows you to meet with a Window World design consultant over video chat or phone from the safety of your home. During your virtual consultation, you’ll discuss your home’s needs and learn how Window World products can help enhance your home’s appearance and energy efficiency.

During your virtual consultation, you’ll receive the same service you’ve come to expect from Window World, along with the information you need to make the best choice for your home renovation. Our virtual consultation is a great way to start your project safely, on your schedule, via video chat or over the phone.

Meet Mark: Learn How He Upgraded His Home Using The Window World Virtual Consultation

Wondering what it’s like to start your home improvement project virtually? Keep reading to hear from Mark, one of our customers who recently began his window installation with a virtual consultation.

Mark’s Story: Virtual Consultation & Window Installation

After realizing his windows were dated, leaking, and extremely hard to open and clean, Mark decided it was time to upgrade his home with new replacement windows. Early in his search for the right home improvement company, his son and daughter-in-law suggested Window World. “They recommended them based on their great service, products, and salesmen,” he mentioned.

Taking their advice, Mark contacted Window World where he was able to schedule his free virtual consultation. On the scheduled date of his consultation, Mark completed his virtual estimate via phone where he discussed his renovation needs, pricing, and desired replacement window styles with a Window World expert. “The phone consultation took about 10 to 15 minutes and it was done at my convenience,” he explained.

Once the consultation was completed, the next step towards Mark’s home renovation was the window installation. With enhanced safety and hygiene guidelines for in-home installations, Window World’s professionally-trained installation crew proceeded with caution while installing eight brand new double hung windows, practicing proper social distancing and limiting time spent inside the home. “[The installation] went much quicker than I thought,” Mark said. “They were easy to work with, were done in less than an hour, and cleaned up after themselves.”

After installation, Mark noticed a difference instantly. “I’m very happy with the new windows and curb appeal and they’re easy to open,” he describes. Mark says he recommends the Window World virtual consultation to anyone in need of replacement windows. “It was super easy to use, and they did a great job.”

home with window world replacement windows

Start Your Project Virtually With Window World

At Window World, your safety and satisfaction are our top priorities. If you’re ready to start your home renovation on your schedule, we’re ready to connect. Get started by reading more customer stories and requesting your free virtual consultation today!